Terms and Conditions
GENERAL TERMS AND CONDITIONS WEBSHOP LITTLE WOOFS
Index:
Article 1 – Definitions
Article 2 – Company Information
Article 3 – General Provisions
Article 4 – Order progress
Article 5 – Offer
Article 6 – Price
Article 7 – Payment
Article 8 – Delivery and Export
Article 9 – Retention of title and transfer of risk
Article 10 – Return Policy
Article 11 – Warranty period
Article 12 – Privacy
Article 13 – Use of Cookies
Article 14 – Complaints procedure
Article 15 – Dispute settlement
Article 16 – Changes to the general terms and conditions
Article 1 – Definitions
In these terms and conditions:
Offer: an offer of a certain good at a certain price, if the Customer accepts this, an agreement is concluded;
Purchase price: the price of each Product is displayed on the https://www.littlewoofs.be/ in Euro, excluding shipping costs;
General Terms and Conditions: a part of the agreement that regulate specific matters;
Reflection period: the period within which the consumer can make use of his right of withdrawal, which corresponds to 14 days;
Consumer: someone who buys something not for his or her profession or business, but for personal use;
Cookies: text files that are placed on your computer
Day: calendar day;
Direct costs: costs that can be charged directly to the product units
Direct marketing: promoting products by approaching potential Customers directly and personally
Warranty: an undertaking entered into by Little Woofs to refund, repair or replace the price paid if there is a lack of conformity;
Defect: a non-compliance with the description;
Right of withdrawal: the option for the consumer to waive the distance contract within the cooling-off period;
Customer: visitor of the e-commerce https://www.littlewoofs.be/ ;
Mitigation: Convert an invalid clause into a valid clause;
Model form: the model form for withdrawal that Little Woofs makes available that a consumer can fill in if he wants to make use of his right of withdrawal;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance, in this case Viaggio_clothing;
Distance Agreement: An agreement whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion;
Techniques for distance communication: Any means that, without the simultaneous physical presence of the company and the consumer, can be used for the conclusion of the agreement between these parties;
Website: https://www.littlewoofs.be/ this is the webshop where : Evelien Vandemarck
Offers dog leashes and collars and Customers can place orders.
Article 2: Company data
- Name: Evelien Vandemarck
- Company name: Little Woofs
- Address: Glazenstraat 21, 2220 Heist-Op-Den-Berg
Email: info@littlewoofs.be - Company number: 0759 888 892
- VAT number: BE0759 888 892
Article 3: General provisions
3.1 The e-commerce Little Woofs of Evelien Vandemarck, a sole proprietorship with registered office at Glazenstraat 21, 2220 Heist-Op-Den-Berg with VAT number: BE0759 888 892, offers its Customers the option of offering the products from its webshop online. to buy. The general terms and conditions that you can find below apply to every order placed by a visitor to https://www.littlewoofs.be/ . You can print these general terms and conditions or we can also send you a written copy at your request.
3.2 When you place an order, you must expressly agree to the terms and conditions. You hereby indicate that you agree with the delivery and payment conditions and you also declare that you master the language of the general terms and conditions. Additional conditions of the Customer are excluded, unless they have been accepted in advance, in writing and expressly by Evelien Vandemarck.
Article 4: progress order
The ordering procedure via the website https://www.littlewoofs.be/ is as follows:
- Indicate the desired product
- Choose the right product variant; size, color, design.
- Add the chosen product variant to the online shopping cart
- Once all desired products are in the shopping cart, go to the shopping cart to pay.
- Click checkout.
- Enter the requested billing information.
- Choose the payment method and pay.
- When you have completed the order you will receive an email with an overview of the order
placed order.
Your order will be processed as soon as payment has been received by us.
Once the order has been processed, you will receive an email from us that the order has been processed
has been shipped, you will receive a track & trace code from us with which you can track it until delivery.
Article 5: Offer
Every offer is without obligation. Little Woofs is entitled to change and adapt the offer. If the Customer places an order, he accepts the offer. However, Little Woofs reserves the right not to accept your order if:
- The information entered by the customer is not correct or complete and if Little Woofs doubts the correctness of this information;
- The customer has not fulfilled a previous payment obligation;
- The customer has not accepted delivery of a previous order and/or has not collected a previous order;
- The delivery address indicated by the customer is in a country where Little Woofs does not deliver.
5.2 If the Customer has specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance via https://www.littlewoofs.be/ .
5.3 The offer is always valid as long as stocks last and can be adjusted or changed at any time
withdrawn by Little Woofs. Evelien Vandemarck cannot be held liable for the unavailability of a product.
5.4 If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
Article 6: Price
6.1 The price of each product is displayed on the https://www.littlewoofs.be/ in Euro. This price does not include shipping costs and applies in all countries. Little Woofs is exempt from VAT and therefore does not charge this to the customers.
6.2 Any discount or purchase voucher granted to the Customer will be deducted from the Purchase Price
6.3 Prices will not be increased within the term of the offer, unless legal measures make this necessary or the manufacturer implements interim price increases.
6.4 All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors.
Article 7: payment
7.1 The Customer must pay the amount due to account number BE40 7390 2132 6863 and has the choice between the following payment methods:
- bank contact
- KBC / CBC app
- ING app
- Belfius directly
- IDEAL
Article 8: delivery and export
8.1 Little Woofs works together with B-Post for the shipment. The delivery can be tracked via a track & trace code. The shipping costs are (subject to any changes by B-Post):
- For Belgium: 6,20 euros
- For the Netherlands: 8.95 euros
- For Germany: 12.50 euros
- ...
8.2 Orders delivered outside the European Union may be subject to additional surcharges and/or taxes. These surcharges and/or taxes are expressly not included in the total price referred to in Article 6. Any additional costs based on these surcharges and/or taxes are for your account and risk.
8.3 Unless otherwise agreed or expressly stated otherwise, the goods will be delivered to the Customer's place of residence within 30 days of receipt of the order and payment for the goods.
8.2 All delivery times are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation.
8.3 Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported immediately by the Customer to Little Woofs via info@littlewoofs.be.
8.4 Little Woofs indemnifies itself against all damage or loss resulting from third parties upon delivery, which will therefore not be reimbursed by us.
Article 9: Retention of title and transfer of risk
9.1 The delivered articles remain the exclusive property of Evelien Vandemarck until full payment by the Customer, regardless of the delivery date of the aforementioned product.
9.2 The Customer undertakes, if necessary, to point out the retention of title of Little Woofs to third parties, e.g. to anyone who would seize items that have not yet been fully paid for.
9.3 The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. The postmark serves as proof of the delivery date. However, the risk already passes to the customer upon delivery to the carrier, if the carrier has been instructed by the customer to transport the goods and this choice was not determined by Little Woofs.
Article 10: Return Policy
10.1 The provisions of this article only apply to Customers acting in their capacity as consumers
purchase articles at https://www.littlewoofs.be/, hereby a distance agreement takes place.
10.2 The Customer has according to Article VI. 47 WER has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.
The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the good.
10.3 To exercise the right of withdrawal, the Customer must
either send an unambiguous written statement by post (Glasenstraat 21, 2220 Heist-Op-Den-Berg) or by e-mail (info@littlewoofs.be
It is sufficient that the customer has sent his notice of withdrawal within 14 days.
10.4 In the event of cancellation, the customer must return the products to Glazenstraat 21, 2220 Heist-Op-Den-Berg or hand them over to Evelien Vandemarck within 14 calendar days after he has communicated his withdrawal decision to Little Woofs. It is sufficient if the goods are returned within 14 calendar days. The direct costs arising from returning the goods shall be borne by the Customer.
10.5 The Customer is requested to return the items in their original condition and packaging,
with all included accessories, manuals and the original price label. If the returned product has diminished in value in any way, Little Woofs reserves the right to hold the Customer liable and claim compensation for any diminished value of the goods resulting from the use of the goods by the Customer beyond what is necessary to establish the nature, characteristics and functioning of the goods. All returned items are carefully examined. The starting point here is that the consumer may only inspect and try on the article, but may not use it. This is similar to what he would be allowed to do in a shop.
10.6 Is your package damaged on arrival?
Let us know within 24 hours and send us a photo. Then we will look into this further together.
Article 11: Warranty
11.1 The Customer can hold the seller accountable for any lack of conformity that manifests itself within 2 years after delivery. To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
11.2 The Customer must inform Little Woofs within 2 months by e-mail (info@littlewoofs.be) after discovering the lack of conformity. If the Customer fails to report this to Little Woofs within 2 months, he loses the right to repair or replacement.
11.3 If the consumer has reported the defect within 2 months, he has one year from the discovery of the defect to institute legal proceedings. However, this period cannot expire before the period referred to in 11.1.
11.4 The (commercial and/or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls or due to the use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual; adjustments or changes to the article, heavy-handed use, poor maintenance; if the consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties; any other abnormal or incorrect use.
11.5 The website makes every effort to describe and display the products as accurately as possible. However, it is impossible to reproduce the real color of the products completely natural on the screen. In addition, the color reproduction depends on the computer equipment used by the customer, so that Little Woofs cannot be held liable for the reliability of the colours. The documents associated with the products (images, texts and other descriptive elements) are for illustrative purposes only and do not constitute any contractual commitment. 11.6 Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, subject to evidence to the contrary by the Customer.
Article 12: Privacy
12.1 When the Customer consults https://www.littlewoofs.be/ , makes purchases via the webshop, contacts us, etc., the Customer authorizes Evelien Vandemarck to process his personal data in accordance with this privacy statement.
12.2 When you visit https://www.littlewoofs.be/, certain information is processed that is automatically collected or voluntarily provided by you, including the following data (non-exhaustive list):
- Personal information, such as your first and last name.
- Contact information, such as your email address, telephone number and address.
- Login details, such as username and password
- Purchase history, such as price, product, and date of purchase.
- Payment information, such as transaction history, outstanding receivables, bank account number, credit card information.
- Correspondence, such as communication with our customer service or marketing communication.
- Preferences, such as language selection and email preferences.
- Technical data, such as IP address, cookies, log files.
- Statistics about the use of the website, such as how often certain pages are visited and which products are the most popular.
- Interests, such as which (type of) products you view the most and which advertisements you click on.
- Comments posted on https://www.littlewoofs.be/
12.3 Our website and/or service does not intend to collect data about website visitors under the age of 16. Unless they have parental or guardian consent. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at info@littlewoofs.be and we will delete this information.
12.3 Little Woofs undertakes to process this data in compliance with the general data protection regulation of 14 April 2016 with regard to the protection of private life and to use it exclusively for the management of internal purposes; like (non-exhaustive list)
Marketing
After sales service
Delivery and information of products and services
Customer administration
No automated decisions are made with this data.
Analyzing your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences
12.4 Little Woofs does not sell your information to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.
12.5 Little Woofs processes this data on the basis of, among others, the following legal grounds (non-exhaustive list):
We need to process your personal data to perform our contract. For example, we need payment and contact information to process the order.
Comply with the law: We may process or retain information to comply with legal obligations. We also use your information to investigate suspected fraud, illegal activity, violations of our terms of service, or threats to the security of our staff or our website.
12.6 The personal data processed for customer management will be kept for the period necessary to comply with legal requirements (including accounting requirements), while you are a customer and/or subscribed to the newsletter.
12.7 The consumer has the right to inspect and correct his personal data, which he can do in the settings of the website. He also has the right to erasure, restriction, objection and portability of his personal data. In addition, the customer has the right to obtain a copy (in a structured, commonly used and machine-readable form) of his personal data. You can adjust your data. Do you wish to have your data removed, or do you have another question regarding your personal data? Do not hesitate to contact us:
By post: Glazenstraat 21, 2220 Heist-Op-Den-Berg
By e-mail: info@littlewoofs.be
To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. Little Woofs will respond to your request as soon as possible, but in any case within 14 days.
12.8 The Customer has the right to object free of charge to any processing of his
personal data for direct marketing purposes. The Customer has the right to submit a complaint to the Commission for the Protection of Privacy (Drukpersstraat 35, 1000 Brussels - commission@privacycommission.be).
12.9 The Customer is solely responsible for the use of his password, in particular in the event of fraudulent use by a third party. If the customer feels that there are indications of abuse, please contact us at info@littlewoofs.be
Article 13: Use of Cookies
13.1 During a visit to our website, 'cookies' may be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a https://www.littlewoofs.be/ in the browser of your computer or on your mobile device when you consult the website.
13.2 Once you log in, we will set some cookies in connection with your login information and screen display options. Login cookies are valid for 2 days and screen options cookies are valid for 1 year. If you select “Remember me”, your login will be saved for 2 weeks. As soon as you log out of your account, login cookies are deleted.
13.2 The cookies are used to help analyze how Customers use our website. The information generated by the cookie about your use of the website may be transferred to secure servers of a third party. We use this information to keep track of how you use the website, to compile reports on website activity and to offer other services related to website activity and internet use.
Article 14: Customer Service
Little Woofs customer service can be reached by e-mail at info@littlewoofs.be or by post at the following address: Glazenstraat 21, 2220 Heist-Op-Den-Berg.
Any complaints can be directed to this. Evelien Vandemarck will deal with every complaint within 14 working days. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
Article 15: Dispute settlement
15.1 The Customer accepts that electronic communications and back-ups can serve as evidence.
15.2 In the event of a dispute, an amicable solution will first be sought, only if this is not possible can a dispute resolution procedure be taken to court (see 15.3 et seq.).
15.3 Belgian consumer law applies to disputes between consumer and seller. If the consumer lives abroad, the Vienna Sales Convention applies.
15.4 The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).
Article 16 – Changes to the general terms and conditions
16.1 If any provision of these terms and conditions is declared invalid, illegal or void, this will not in any way affect the validity, legality and applicability of the other provisions. Preference will also always be given to the moderation of the void provision to legal clauses.
16.2 Little Woofs may change these terms and conditions at any time. The most recent version of the general terms and conditions will always be published on https://www.littlewoofs.be. When placing an order, the Customer agrees to the general terms and conditions that are published at that time.
Little Woofs is not responsible for any accidents.